Refund policy

CanadaWildCo returns & refund policy

We want you to love your hunting, fishing and outdoor gear. If something isn't right, CanadaWildCo offers a 30-day free returns guarantee: you have 30 days from the delivery date to request a return, and we cover the cost. This page explains exactly how returns, refunds and exchanges work so you can shop with total confidence.

At a glance: 30 days to return · free return shipping · full refund to your original payment method · refunds issued within 5–10 business days of us receiving your item · friendly support at canadawildco@gmail.com.

Return eligibility

To be eligible for a return, your item must be:

• Requested within 30 days of the delivery date.
• In the same condition you received it — unused/unworn, with all tags, accessories and parts.
• In its original packaging where practical.
• Accompanied by proof of purchase (your order number or confirmation email).

Items that can't be returned

For health, safety and legal reasons, the following are non-returnable once opened or used: used or field-tested gear and any item returned without its original packaging; gift cards; and final-sale items clearly marked as such. If you received any of these damaged or defective, we will of course replace or refund them — see below.

How to start a return

1. Email canadawildco@gmail.com with your order number and the item(s) you'd like to return, plus a quick note on why (this helps us improve).
2. We reply within one business day with a prepaid return label and simple instructions.
3. Pack the item securely (original packaging is ideal) and attach the label.
4. Drop it off at the carrier location on your label. That's it — we take it from there.

Return shipping — who pays?

We do. Our 30-day returns are free: we provide a prepaid return label, so eligible returns cost you nothing. (If a return falls outside our policy — for example a change of mind after 30 days — a return shipping fee may apply, and we'll tell you up front.)

Refunds — how and when

Once we receive and inspect your return, we email you to confirm it's approved. Your refund is then issued to your original payment method in CAD, normally within 5–10 business days. Your bank or card issuer may take a few additional days to post it to your statement. Original shipping charges (if any) are refunded for defective, damaged or incorrect items.

Exchanges

Want a different size, colour or model? The fastest way is to return the original item for a refund and place a new order, so you're not waiting on stock. Prefer a direct swap? Email canadawildco@gmail.com and we'll arrange it where the replacement is available.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery at canadawildco@gmail.com with your order number and a photo. We'll send a free replacement or a full refund — including any original shipping — and you won't need to pay return costs. This is in addition to your rights under applicable Canadian consumer-protection law.

Order cancellations

Need to cancel? Email us as soon as possible. If your order hasn't entered processing/dispatch yet (within the 1–2 business days window), we'll cancel it and refund you in full. Once an order has shipped, please use the standard return process above.

Late or missing refunds

If you haven't received an approved refund yet: (1) re-check the original payment account; (2) contact your bank or card issuer, as processing time varies; (3) if you've done both and still don't see it, email canadawildco@gmail.com and we'll chase it for you.

Returns FAQ

How long do I have to return an item?

30 days from the delivery date.

Do I have to pay for return shipping?

No — eligible 30-day returns are free with a prepaid label we provide.

How will I be refunded?

To your original payment method in CAD, normally within 5–10 business days of us receiving the item.

My item arrived damaged — what now?

Email canadawildco@gmail.com within 7 days with a photo and we'll replace or refund it free, including shipping.

Can I exchange instead of refund?

Yes — contact us and we'll arrange a swap where stock allows, or refund so you can reorder.

Hunting and fishing licensing, open seasons and equipment rules are set by each province or territory. Always check and follow your local regulations before use — CanadaWildCo does not provide legal or regulatory advice.

Still have a question? Email canadawildco@gmail.com — we reply within one business day. See also our Shipping & Delivery Policy.