




We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Cooler Shock 14x10 inch reusable ice packs are designed to keep foods and beverages cold longer when used with appropriately sized coolers and lunch boxes. Their thoughtful design makes outdoor outings more convenient by reducing the need for ice and helping you plan ahead for meals and drinks on the go.
A key feature is the phase-change point around 18 degrees Fahrenheit, which helps maintain a consistently chilly environment inside your cooler. This means your perishables, snacks, and beverages can stay cooler for longer, especially on longer trips or hot days.
From a weekend camping trip to a beach day or a long drive, these packs are designed to minimize beverage dilution while keeping perishables at a reliably cold temperature. They pair well with XL insulated totes and large camping coolers, helping you maintain a well organized, low-maintenance setup.
Designed for repeat use, these packs are built to endure regular freezing and handling. For best results, let them freeze completely before use and store flat when not in use to preserve shape and performance. A simple, durable solution for frequent outdoor enthusiasts.
Q: What is Cooler Shock's phase-change temperature?
A: Phase-change point is around 18 degrees Fahrenheit to help keep items cold longer.
Q: What size are the packs and will they fit my cooler?
A: Each pack measures 14 by 10 inches and fits most XL coolers and large totes.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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