




We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
TRACKS from Cuddeback is a practical cellular camera designed for users new to cell cameras, ideal for smaller properties, and anyone seeking easier remote management. It emphasizes reliable remote access and the option to download hi-res photos on demand. A data plan is required to send photos, and TRACKS is not part of CuddeLink.
The Cuddeback TRACKS camera blends speed, stealth, and simple setup. A ¼-second trigger ensures responsiveness when motion is detected, while adjustable delays from 5 seconds up to 5 minutes let you tailor timing to activity. The no-glow 940 nm flash illuminates scenes up to about 50 feet without drawing attention, and the blue backlit display makes screen reading easier in low light. The built-in QR code simplifies initial setup and pairing, so you can get started quickly.
Hi-res downloads on demand are available, giving you the option to retrieve higher-resolution versions of selected photos when needed.
With dual network support, TRACKS can use Verizon or AT&T SIM cards and offers four delivery options: email, text, app, or web. Up to 10 users can receive photos, helping teams coordinate monitoring across a site or property. Cellular plans start around $4 per month and are purchased through Cuddeback's site; plans are per camera and require an active data plan for each device.
Think about placement for best results: sheltered mounting, a field of view that captures likely activity, and good lighting. While TRACKS provides remote management and reliable imaging, outcomes depend on environment and placement. The device is designed to be straightforward, focusing on practical usability rather than guaranteeing results.
Q: Is TRACKS compatible with CuddeLink cameras?
A: TRACKS uses its own cellular system and is not compatible with CuddeLink.
Q: What data plan is required for photo delivery?
A: An active data plan per camera is required; plans start around $4 per month.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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