




We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
ICY-COOLS Reusable Ice Packs are a USA-made cooling solution designed to keep foods and drinks chilly longer. Filled with purified water and crafted without BPA or PVC, these flat, flexible sheets offer a clean alternative to gel packs. Their low-profile design fits neatly in soft lunch boxes or hard coolers, helping you maximize storage space while keeping contents cool.
With built-in insulation, the interior stays colder than the exterior, which helps minimize condensation and extend chill time. In practice, these mats stay cold roughly 30-50% longer than regular ice, making them a practical companion for day trips, picnics, or school lunches without the mess of melting ice.
Whether you’re packing a family lunch, tailgating at a game, or heading to the campsite, these ice packs adapt to your setup. They slide into corners of a cooler, line the sides to create a cold blanket, or rest beneath bottles and containers to help distribute chill evenly.
Designed for repeated freezing and thawing, these packs are easy to wipe clean and reuse. If punctured, they can be rinsed and dried for continued use. Performance remains robust across repeated cycles, helping you get more from each pack.
Note: Benefits described are practical outcomes based on the product design and features. Individual results may vary by conditions and usage; this is not a medical claim.
Q: What size are the ICY-COOLS Reusable Ice Packs?
A: The packs measure 10x15 inches and come in a 3-pack.
Q: Why are these ice packs flat and flexible?
A: The flat design stays flexible after freezing, making it easy to line coolers and fit lunch bags.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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