




We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Take your belay game to the next level. The PETZL NEOX is an assisted blocking belay device designed for both the gym and the crag. Built around an integrated wheel, it lets you smoothly and quickly pay out slack to the climber while maintaining secure control when a fall occurs. The orange finish adds high visibility on busy routes, helping you keep focus on the climber and the rope.
Its stainless steel wheel rotates freely while you feed or take slack. When the rope is weighted, the wheel stops and the cam engages to block the rope, enabling confident handling during belays and transitions. This combination of motion and restraint supports steady rhythm, even when the pace changes mid-climb.
Lowering is smooth and controlled thanks to a 3:1 mechanical advantage, and the ergonomic handle provides a natural, comfortable grip for progressive descents. These thoughtful ergonomics make repeated belays feel more manageable during long sessions.
Use the NEOX with single ropes in the 8.5–11 mm range, a common size in many gyms and climbing areas. Its compact form and reliable blocking make it suitable for lead routes, training days, and mixed indoor/outdoor setups.
In busy gym environments, the smooth slack control helps you maintain rhythm as routes change. On crags, the compact profile keeps your belay tidy and secure at belays that require quick adjustments. Regular inspection and proper usage enhance reliability across sessions.
Beyond the blocking action, the NEOX design reduces fatigue in high-volume belaying scenarios, helps maintain focus, and supports safer movement when transitions happen in gyms or crags. The orange color enhances visibility on rock and in indoor spaces, making it easier to spot in cluttered setups.
Q: Is the PETZL NEOX suitable for gym and outdoor climbing?
A: Yes—designed for gym and crag belays with cam-assisted blocking for smoother slack control.
Q: What rope sizes does the NEOX support?
A: Single ropes from 8.5 to 11 mm are compatible.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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