




We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet the PETZL NEOX, an assisted blocking belay device crafted for modern lead climbing in both indoor gyms and outdoor crags. With an integrated wheel that smoothly pays out slack and a responsive cam system, NEOX helps you manage belay transitions with greater precision and control. The ergonomic handle supports comfortable descent, while compatibility with standard single ropes from 8.5 to 11 mm makes it a versatile choice for a wide range of climbs.
How it works: The stainless steel wheel turns freely when you pay out or take slack, then halts and activates the cam when the rope is weighted. This combination can help you maintain steady slack management during dynamic movements and belay station changes. In addition, the internal cam pivots to clamp the rope as you catch a fall, providing a reliable blocking action regardless of brake- strand angles, thanks to a spring-loaded mechanism. Lowering is smooth and controlled thanks to a 3:1 mechanical advantage and an easy-to-grip handle, which together make controlled descents more predictable for both belayer and climber.
Two clear benefits at a glance
Designed for rope compatibility and everyday use: NEOX works with single ropes from 8.5 to 11 mm, making it suitable for gym drills and outdoor sport routes alike. The ergonomic handle enables a confident lowering experience, and the device’s compact form helps with transport between crag and gym. While not a guarantee, the combination of smooth slack control, secure blocking, and progressive descent can translate into a more relaxed belay during busy climbing days.
What you might notice in practice: Belayers who prioritize rhythm and flow during lead climbs may appreciate the way NEOX supports continuous slack management, crisp rope catching, and a comfortable lowering motion. The device’s simple compatibility and intuitive controls align with common gym setups and outdoor belays, offering a capable option for climbers seeking reliable assistance without sacrificing control.
Q: What makes PETZL NEOX different from standard belay devices?
A: NEOX integrates a wheel for smooth slack payout with cam-assisted blocking when weighted, offering steadier belay control.
Q: Is the NEOX suitable for gym and outdoor use with single ropes?
A: Yes. It supports single ropes from 8.5 to 11 mm and is designed for both gym belays and crag sessions.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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