




We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The RTIC Ultra-Tough Soft Cooler in ivory blends rugged resilience with thoughtful insulation, making a compact companion for meals, beverages, and snacks on the go. Its clean silhouette, reinforced nylon exterior, and soft-touch carrying options are designed for life on the move—from car rides to beach days and camping trips.
Inside, up to 1.5 inches of closed-cell foam helps reduce heat transfer and keeps contents organized. When you follow RTIC Cooling Tips, you may experience cooling performance that lasts up to 2 days under favorable conditions. Real-world results vary with temperature, load, and environment, so use the tips as a practical guide rather than a guarantee.
Designed for versatility, the Ultra-Tough Soft Cooler works as a lunch bag for work or school, a compact beverage cooler for gatherings, or a travel-friendly companion for camping and picnics. Its lightweight frame makes it easy to carry, while the durable build stands up to both city streets and outdoor trails.
Notes: The EZ zipper helps minimize spills when closed, and the soft cooler is designed for reliable transport and easy rinsing. Temperature, load, and external conditions influence performance, so adjust expectations accordingly and use the tips for best results.
Q: What sizes are available for the RTIC Ultra-Tough Soft Cooler?
A: This listing features the 20 Can size; RTIC also offers 12 Can, 30 Can, and 50 Can versions.
Q: Is the cooler leak-proof and how is it used?
A: Yes, the EZ waterproof zipper helps prevent spills when sealed; the soft cooler is designed for portable use on trips.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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