




We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Nobody enjoys the chill of outdoor adventures more than their hands. The THAW Cinder 10K Rechargeable Heated Hand Warmer Pouch is engineered to deliver warmth where you need it most, without adding bulk or hindering finger movement. It straps around your waist (up to 54 inches) and slides to the back when you’re ready to work, so you can stay focused on the moment rather than on your cold fingers.
The interior features a soft faux-fur lining that feels reassuringly warm to the touch, while the exterior is weather resistant to help keep your hands dry in light rain or mist. With three heat modes and a maximum temperature of 140°F, you can dial in the level of comfort you want, whether you’re standing still in a wind-swept overlook or actively moving on a snowy trail. The heat control is built inside the pouch, so you don’t have to uncover your hands to adjust the temperature.
The Cinder 10K is designed to stay out of the way while keeping hands toasty, making it ideal for outdoor activities, commutes, or chilly job sites. It arrives with a 10,000 mAh power bank and a USB-A to USB-C charging cable for convenient, on-the-go recharging.
Care is simple—wipe the outer shell as needed and avoid submersion. With proper care, this versatile warmer can be a dependable companion for many cold-weather outings.
Q: How long does the THAW Cinder 10K stay warm?
A: Up to 5.5 hours on the lowest heat setting.
Q: What temperatures can the Cinder 10K reach?
A: Heats up to 140°F (60°C) on the highest setting.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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