


We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet the Vortex Optics Insulated 12 oz Mug in Tan, built to accompany you from first light to last sip. Its double-wall vacuum insulation helps maintain temperature, so hot coffee stays warm on brisk mornings and iced drinks stay refreshing during midday sun. The tan finish offers a rugged, outdoorsy look that pairs with gear you already carry, and the mug’s weight and shape feel confident in the hand, whether you’re at camp, in the city, or on a trailhead.
Whether you’re camping, hiking, commuting, or working at a desk, this mug stays by your side. It’s designed to be comfortable to hold with a no-fuss lid and a secure grip, so you can focus on the moment rather than the mug. The combination of insulation, robust steel, and a practical lid helps you enjoy your beverage as you move through your day.
Removable gasket enables easy cleaning, and the mug is built for long-term use. It’s backed by our unlimited, lifetime VIP Warranty—a fully transferable promise to repair or replace your item if damaged or defective. The warranty excludes loss, theft, or cosmetic damage that doesn’t affect performance.
Q: Is the Vortex Insulated 12oz Mug dishwasher safe?
A: Yes. The mug is top-rack dishwasher-safe with a removable lid gasket for easy cleaning.
Q: Will this mug fit in car cup holders?
A: The 12 oz size is compact and should fit most standard cup holders and backpacks.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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